Return & Refund Policy

Last updated: April 7, 2026

All Sales Are Final

All sales from Lux BioPure are final. We do not accept returns, exchanges, or refunds once orders have left our facility.

Because our products are laboratory research chemicals and peptides, their stability and integrity depend entirely on proper storage, handling, and environmental conditions. Once shipped, Lux BioPure cannot verify proper storage or handling, so returned products cannot be restocked or resold.

Customers acknowledge that all purchases are final at the time an order is placed and processed. Orders cannot be canceled, modified, or refunded once payment is accepted, regardless of whether the package has physically left our facility.

Exceptions — Verified Defects or Pre-Shipment Damage

The sole exception applies to verified manufacturing defects or confirmed pre-shipment damage. Customers must report issues within 72 hours of delivery. Claims submitted after this window will not be reviewed.

Required Documentation

• Order number
• Clear photos of packaging and product
• Description of the issue
• Photos of shipping box (if transit damage occurred)

Insufficient documentation may result in denial. Lux BioPure reserves discretion to determine if a product qualifies as defective or damaged.

Approved claims may receive replacement, store credit, or refund at the company’s discretion. Approval is not guaranteed.

Ineligible Requests

The following are not grounds for a return, refund, or exchange:

• Improper handling or storage conditions after delivery
• Shipping delays or carrier-related issues
• User error or incorrect ordering
• Change of mind or dissatisfaction